Support
Most questions have a short answer below. If yours does not, write to us.
I bought “Remove Ads” but still see ads.
Open the game’s Settings and tap “Restore purchases”. The purchase belongs to your Google Play or App Store account, so it comes back on any device signed in to that account. If it does not, send us the order number from your receipt email.
Can I get a refund?
Purchases are handled by Google Play and the App Store, and refunds follow their policies. Request one from the store you bought from; we cannot issue refunds ourselves.
I changed phones. Where is my progress?
Progress is saved on your device, not on our servers. Your phone’s own backup (Google or iCloud) can carry it to a new device. Uninstalling the game deletes the progress stored on that phone.
How do I stop personalized ads?
Open the game’s Settings and look for the privacy or consent option. You can change your choice there at any time.
I found a bug.
Tell us which game, which level, and what phone you use. A screenshot helps a lot.
Write to us
We answer within a few days. Please mention the game and your phone model.
support@candeogames.com